You can create your account on Mochi using your mobile number

• 1. Enter your Mobile Number on clicking SignUp
• 2. Click on "Create New Account"
• 3. Enter the OTP you get on your mobile number
• 4. Fill up the form to create your Mochi account.

We collect the most minimal possible information regarding you to help a hassle free signup process

Mandatory:

Phone Number

Optional:

Alternate phone number

You can loginto Mochi using your mobile number and OTP

Please verify your network connectivity. You have the option to 'Resend OTP' which can be used to trigger a message again

• Find the product you wish to buy
• Select the size of the product
• Add the product to your shopping bag by clicking on "Add to Bag"
• Go to your shopping bag and click on "Checkout"
• Provide your Shipping Address
• Confirm payment and your order will be placed

Each item you select will have a 'Size Chart' above 'Add to Bag' button. You can refer to the size chart and the provided sketch on 'How to Measure' to determine the right size of clothing

Yes, you need to create an account to place an order. This will help us provide you with a personalized experience

For all orders priced at Rs. 799 or below, there is a fixed shipping fee of Rs. 50 which will get applied on the checkout page.

The maximum amount for which orders can be placed for CoD is Rs. 1000 and for prepaid orders, Rs. 5000. This amount is fixed to provide the best possible shipping experience to our customers placing Individual orders

For orders above these limits, we encourage you to reach out to us with an email regarding your specific requirements

Mochi ships the product you ordered in the fastest time possible and deliver to your doorstep. Please check the delivery availability to your PIN Code when ordering.

Please note: Cash on Delivery Orders applicable for a minimum purchase of Rs.1000 and above.

Please tap on “My Orders” section under main menu to check your order status.

Our Product Page has a section for 'Delivery Options' right below the 'Add to Bag' button. Please enter your PIN code there and click on 'Check'. The tool will tell you if your area is serviceable

We are trying to add more PIN codes to our delivery list. If you do not find your PIN code at this point in time, we request you to check back in a few days

The orders placed on Mochi are delivered by our courier partners and we will ensure timely delivery

Payment can be made through any of these modes:

• 1. Credit Card
• 2. Debit Card
• 3. Net Banking
• 4. Wallet
• 5. UPI Payment
• 6. Cash on Delivery (CoD)

Please note:

• CoD orders are available only in select PIN Codes. Verify PIN Code serviceability before placing order.

With the Cash on Delivery option, Mochi allows you to pay for your orders at the time of delivery.

Please check the following:

• Account details entered
• Billing address
• Password/OTP
• After checking, please retry the payment
• If your payment still fails. You can use CoD option provided the facility is available in your area
• If CoD option is not available, please try ordering in sometime

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available. This includes items purchased on sale as well.

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section

Tap on “My Orders” section under the main menu and then select the item or order you want to cancel.

If you had selected Cash on Delivery, there is no amount to be refunded because you haven not paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

The products purchased on Mochi can be returned within 15 days of purchase. Post this, return is not allowed. Also, for the return to be valid, we request that you do not use the product and keep the price tags intact. This will be checked by our executive who picks up the product as well as in our warehouse

You can place a 'Return Request' under the 'My Orders' section of main menu

Choose the product you want to return

Click on 'Return' option

Select the reason for return. Please note that selecting the right reason for return will help us service you better

Click on 'Place Return Request' and you are done

Your schedule for pickup will be informed via a message.

Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged

Will Mochi pick up my returned product?

Yes. We will pick your returned items. The pickup date and time will be confirmed to you once you place a return request